Terms of Service

Please read these Terms of Service ("Terms") carefully before using the CrewCFO application ("Service") that integrates with QuickBooks Online. These Terms govern your access to and use of our Service.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

1.2 Age Requirements

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.

1.3 Business Use

This Service is intended for business and professional use. You represent that you are using the Service on behalf of a business entity or in a professional capacity.

2. Service Description

2.1 What the App Does

Our Service provides tools and functionality to help you manage and analyze your QuickBooks Online financial data, including:

• Automated reconciliation of financial transactions
• AI-powered transaction classification
• Financial report generation and analysis
• Data synchronization with QuickBooks Online
• Dashboard and visualization tools
• Cash flow forecasting
• Job costing and profitability analysis
• Historical data tracking and review

2.2 QuickBooks Integration Features

The Service integrates with QuickBooks Online to:

• Read transaction data, invoices, bills, and payments
• Access financial reports and account balances
• Retrieve customer and vendor information
• Monitor account reconciliation status
• Generate custom financial summaries

2.3 Service Availability

We strive to provide reliable service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide advance notice of planned maintenance when possible.

3. User Responsibilities

3.1 Accurate Information Requirement

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Ensure the accuracy of data you provide to the Service
• Keep your contact information current for important notifications

3.2 Proper Use of QuickBooks Credentials

You are responsible for:

• Maintaining the confidentiality of your QuickBooks account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring you have proper authorization to connect QuickBooks accounts

3.3 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems (bots, scrapers) without written permission
• Share your account access with unauthorized parties
• Transmit viruses, malware, or malicious code
• Use the Service to compete with us or develop competing products
• Violate Intuit's or QuickBooks' terms of service

3.4 Compliance with QuickBooks Terms

You must comply with QuickBooks Online's terms of service and acceptable use policies. You can review QuickBooks' terms at Intuit Terms of Service.

4. QuickBooks Integration

4.1 OAuth Connection Requirements

To use the Service, you must authorize our application to access your QuickBooks account using OAuth 2.0 authentication. You explicitly authorize us to:

• Read your QuickBooks company information
• Access transaction data, reports, and financial records
• Maintain a secure connection through access and refresh tokens
• Store connection credentials securely in encrypted form

4.2 Data Sync Frequency

The Service synchronizes data with QuickBooks Online based on your usage and configuration settings. You can trigger manual syncs or schedule automated reconciliation runs. Sync frequency may be subject to QuickBooks API rate limits.

4.3 Disconnection Process

You may disconnect your QuickBooks integration at any time by:

• Using the disconnect option in your account settings
• Revoking access through your QuickBooks account settings
• Contacting our support team at support@crewcfo.com

Disconnection will immediately stop all data synchronization. We will retain historical data according to our data retention policies unless you request deletion.

4.4 QuickBooks API Usage Limitations

The Service operates within QuickBooks API rate limits and usage restrictions set by Intuit. We cannot guarantee unlimited API calls or real-time data updates if usage exceeds these limits. Heavy usage may result in temporary delays or throttling.

5. Account Management

5.1 Account Creation and Termination

You may create an account by registering with valid information. You may terminate your account at any time by contacting us at support@crewcfo.com. We may terminate or suspend your account if you violate these Terms.

5.2 Suspension for Violations

We reserve the right to suspend or terminate your access if:

• You violate these Terms or our Privacy Policy
• You engage in prohibited activities
• Your account poses a security risk
• We are required to do so by law
• Your payment fails or your account becomes delinquent

5.3 Data Handling Upon Account Closure

When you close your account or disconnect QuickBooks:

• Your access to the Service will be terminated
• We will delete or anonymize your data within 30 days
• Some data may be retained for legal or regulatory requirements
• You can request expedited deletion by contacting us
• Deleted data cannot be recovered

6. Intellectual Property

6.1 Our Ownership of the App

The Service, including all software, designs, text, graphics, logos, and other materials (excluding your data), is owned by CrewCFO and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

6.2 Your Ownership of Your Data

You retain all rights to your business data, financial records, and information stored in QuickBooks. We do not claim ownership of your data. You grant us a limited license to access, process, and store your data solely to provide the Service.

6.3 QuickBooks Trademarks

"QuickBooks," "QuickBooks Online," "Intuit," and related trademarks are the property of Intuit Inc. We are not affiliated with, endorsed by, or sponsored by Intuit. Our use of these marks is solely to indicate integration capability.

7. Limitations of Liability

7.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

7.2 No Guarantee of Error-Free Operation

While we strive for accuracy, we do not guarantee that:

• The Service will be free from errors, bugs, or defects
• Data synchronization will be instantaneous or 100% accurate
• Reports and analyses will be error-free or complete
• The Service will meet all your specific requirements

You are responsible for verifying all financial data and reports generated by the Service.

7.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWCFO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

7.4 Indemnification

You agree to indemnify, defend, and hold harmless CrewCFO, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Any inaccurate or misleading information you provide

8. Changes to Service

8.1 Right to Modify or Discontinue

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without liability.

8.2 Notification of Material Changes

For material changes that significantly affect functionality or your rights, we will:

• Provide at least 30 days' advance notice via email
• Post a prominent notice in the Service interface
• Update the "Last Updated" date on these Terms

Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

9. Fees and Payment

• Subscription fees and billing terms will be clearly communicated during signup
• All fees are non-refundable unless otherwise stated or covered by our 30-day money-back guarantee
• We reserve the right to change fees with 30 days' notice
• Failure to pay may result in service suspension
• You are responsible for all taxes associated with your subscription
• Annual subscriptions may be cancelled with a prorated refund for unused months

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

10.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, rather than in court, except that you may assert claims in small claims court if your claims qualify.

10.3 Jurisdiction

Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in Delaware, United States, and you consent to the personal jurisdiction of such courts.

10.4 Class Action Waiver

You agree to resolve disputes with us only on an individual basis and not as part of any class, consolidated, or representative action.

11. Miscellaneous

11.1 Entire Agreement

These Terms, together with our Privacy Policy and EULA, constitute the entire agreement between you and CrewCFO regarding the Service and supersede all prior agreements and understandings.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

12. Contact Information

If you have questions about these Terms, please contact us:

13. Additional Resources

• Privacy Policy
• End User License Agreement (EULA)
• Intuit Terms of Service